Training Specialist

Position summary

The Training Specialist will be responsible for delivering training to clients (i.e. covered entities which may include hospitals, community health centers, and other grantees), external partners (i.e. consultants, pharmacies) and employees.  This person will possess the ability to adapt to changing focus and needs for Sentry Data Systems. This position supports internal Sentry departments and the ongoing Sentry clients and consultants. In addition, this position will assist in the development of training and education materials, for internal and external use. The Training Specialist role requires interaction with a wide variety of client personnel: from senior management to operational staff both internally and externally.

Position description

  • Assists in the development of training and education resources internally and externally
  • Creates, edits and maintains all training content with guidance from training, curriculum and content managers
  • Ensures continuity and execution of the customer learning journey, including updating training content and learning content management
  • Provides training for Sentry Data Systems, Inc. both internally and externally, including key stakeholder groups such as clients, staff and strategic partners
  • Collaborates with management to determine key points of success or failure and provide feedback to contribute to the value of the system and ensure customer focus and satisfaction
  • Prepares and delivers presentations, demonstrations, end-user classes and special training courses as needed
  • Performs data input from training campaigns or projects and regularly reviews reports within scheduling and documentation tools for their workload
  • Provides back-up support for HRSA audits (as needed)
  • Performs other duties as assigned

Qualifications / requirements

  • Bachelor’s degree in business administration or equivalent combination of related experience
  • 5+ years of experience in hospital/health-related area or must possess transferable skills
  • Experience as a trainer is preferred with Association for Talent Development (ATD) courses and/or certifications with a focus in training delivery, instructional design or knowledge management
  • Pharmacy related experience required in Hospital and/or retail, pharmacy certification, 340B ACE or equivalent experience preferred. Optional experience: coding/billing
  • Excellent oral/written communication skills, including experience in presentations and facilitation of meetings with the ability to manage remote learning
  • Organization and time management skills, self-starter that can prioritize workload
  • Ability to understand Sentry Data Systems’ operations and business processes with enthusiasm and aptitude for technology
  • Ability to utilize collaboration, scheduling, workflow, and management tools and software to support departmental activities (i.e. Salesforce, Litmos, Pendo, Brainshark, Schedule Once, Teams, Confluence)
  • Ability to work independently in a remote environment with minimal supervision
  • Communicates with Supervisor in order to prioritize workload and determine priorities
  • Flexibility to schedule changes and the ability to adjust to rapidly changing conditions
  • High level of computer proficiency required for Microsoft Office (Word, Excel, and PowerPoint). PC, printers, computerized voice & e-mail systems; Experience with Webex, Teams or Skype is a plus with ability to utilize polling and engagement features
  • Establishes and maintains professional working relationships with all levels of staff, clients and the public
  • Detail/process-oriented with the ability to work with minimum supervision
  • High-energy teacher that thrives from learners understanding with the ability to listen and modify based on the learner’s needs utilizing engagement strategies to assess learning
  • Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives
  • Professional demeanor both on the phone and in person
  • This position requires up to 30% travel outside the local area and overnight

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Diversity creates a healthier atmosphere: Sentry Data Systems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.