On-command escalation of your organization’s most pressing needs
Sentry’s support teams are readily available to assist you with the intricacies of navigating your software, and yet sometimes you need more. That’s why we also offer a premium level of support from our Senturion Support team for fast-tracked solutions to your most critical issues.
When you invest in a Senturion Support package, you receive direct access to a dedicated resource pool that is staffed with our most advanced support experts. There is no waiting in a queue and no need to log in and create a case — simply pick up the phone and tell us what needs to be done. Your Senturion Support resource will expedite your issue, granting it our highest level of priority until it’s resolved.
Decide for yourself which issues require escalated support
Limit internal effort by foregoing the case request process
Speak with an expert immediately when a unique challenge arises
Minimize the length of time between issue discovery and resolution
Choose how you use your package of support hours for maximum ROI
Rest assured knowing a dedicated resource is available when you need it
Common pain point
When you receive an error message while uploading files or you have questions about the eligibility of a claim, you can easily submit a case to the SentryOne Help team and receive quality support within a few days. However, if your audit is quickly approaching or you’re in the process of expanding your 340B program, traditional support timelines may not get you the solution you need as fast as you need it.
The Senturion Support team gives you accelerated service response times and premium support for your most pressing issues, ultimately empowering you with extra time and resources to stay on top of your ever-evolving 340B program.
Ready to upgrade to priority status? Complete the form below to see how you can expect even more with Sentry.