We recently completed the Foundations training to become certified again, and our Training Specialist did a phenomenal job of teaching. She had a thorough understanding of the software as well as a talent for teaching it to others. Her delivery was engaging and held our attention, even during periods that required time and intense focus.
Anytime we had issues, our program manager always looked out for our best interests, even if it meant more work for her and her engineer.
Our project manager is absolutely FABULOUS!!!! Great customer service, communication, responsiveness, and knowledge.
“Our program manager went above and beyond. She was so personable and always followed through. Our team was never afraid to ask her a question and she was very open and honest with us, which I really respect about her.”
“We are great partners with Sentry. I couldn’t do my job without them.”
“Sentry’s tools and experts were incredibly valuable in my learning curve. The knowledgeable people I worked with as I was getting up to speed were always able to point me in the right direction.”
“The data analyst who helped us with a missing file issue was very responsive and a pleasure to work with! I really appreciated her knowledge and promptness to our concerns.”
“In the few months since we’ve been using Claims Manager Plus not only has our workload been reduced, we’re more confident when it comes to compliance.”
“Sentry has increased our compliance confidence and operational efficiencies, allowing us to maximize savings and extend care to patients who otherwise would not receive it. We save a significant amount of money each year through the 340B program thanks to Sentry.”
“Your training specialists are so well-versed in all things Sentry, answering all of my questions, and, most importantly, really listening to me and providing the exact information I needed. Their training will improve the success of our program and thus the patients we serve will benefit. “
“I am very appreciative on the very collaborative, consultant approach that you are offering us. Kudos to your Sentry team.”
“Representative response has increased and has become very responsive to the customer.”
“Our Product Support Specialist is always very professional and insightful — just great to work with.”
“Our Sentry Data analyst is a pleasure to work with. Always keeping us up to date with information and willing to jump on calls to answer our questions. I cannot speak more highly of him.”
“We went through a big reimplementation with Sentry, and I had a really good experience throughout.”
“We have a partner relationship with Sentry, more than a vendor-client relationship.”
“Sentry is continually forging ahead with new innovations, so they’re still the leaders in the industry.”
“The Sentry help desk has been the best help desk experience I’ve ever had from any vendor.”
“A very professional member of the training team patiently walked me through interesting features of Sentry, and was simply willing to help…No doubt that a robust software training department is a key factor for the company to grow and gain their customers’ trust.”
“We work with a number of 340B administrators, and the Sentrex portal is by far the strongest we use. Overall it has the best arrangement and scheduling features, with reporting options that give us the detail we need. There’s no need to pull data from multiple sources because the information is readily available.”