Product flexibility, account management support and investment value cited as company strengths by survey respondents
Deerfield Beach, Fla., February 8, 2022 – Sentry Data Systems, a Craneware (AIM: CRW.L) company, today announced significant improvement in its overall scoring as part of the 2022 Best in KLAS Report. This improvement further demonstrates the company’s continued commitment to providing industry-leading 340B solutions that support the evolving needs of U.S. hospitals.
In 2021, Sentry saw improvement in 17 of the 20 identified KLAS benchmarks as well as nearly a five-point increase in overall score. This development comes on the heels of a 23-point improvement in the company’s Net Promoter Score, which measures customer experience and predicts business growth. KLAS survey respondents commented:
- “Sentry Data Systems avoids charging us for every little thing. We have requested several ad hoc scenarios, and the vendor hasn’t charged us for those.” –Analyst/Coordinator, January 2022
- “I love how configurable Sentry Data Systems’ product is compared to other platforms. That is one of the reasons that we are growing with the vendor.” – Manager, January 2022
- “We love our account manager. They are always available.” – Manager, January 2022
“We are focused on the fundamental purpose of helping covered entities support their community’s underserved and most vulnerable patients, and continually strive to improve our Sentry platform to support this critically important work,” said Lidia A. Rodriguez-Hupp, Chief Customer Officer for Craneware, which acquired Sentry Data Systems in July 2021. “Craneware has a longstanding KLAS ranked chargemaster management solution, and this combined suite of products enables our customers to transform the business of healthcare. We are collectively laser focused on the customer’s journey and providing a great experience, advocating for these organizations, and striving to exceed their expectations as we work together to resolve current and future challenges.”
Since 2003, Sentry has helped healthcare provider organizations of all sizes build and maintain successful 340B programs. With a singular focus on being a customer’s number-one advocate, the “SentryOne commitment” represents an exceptional customer experience with every interaction, across the entire Sentry organization. Ongoing support benefits include:
- Dedicated account management teams by region
- 24/7/365 emergency support
- Dedicated 340B compliance and audit team
- 75+ annual advocacy events, including webinars, speaking engagements and Capitol Hill meetings
- Department dedicated to customer experience
Craneware (AIM: CRW.L), the leader in automated value cycle solutions, collaborates with U.S. healthcare providers to plan, execute and monitor financial and operational performance so they can continue to drive better outcomes for the communities they serve. Craneware’s Trisus platform combines revenue integrity, cost management and decision enablement into a single SaaS-based platform. Our flagship solution, Chargemaster Toolkit®, continually earns KLAS recognition in the Revenue Cycle – Chargemaster Management category and is part of our value cycle management suite, which includes charge capture, strategic pricing, 340B compliance, claims analytics, patient engagement, revenue recovery and retention, and cost and margin intelligence solutions. Learn more at craneware.com.
About Sentry Data Systems, Inc.
Sentry Data Systems, Inc. is a pioneer in providing technology solutions that help healthcare providers address their three biggest challenges: reducing total cost of care, managing compliance and producing better quality. Thousands of hospitals and care locations across the country rely on Sentry’s integrated platform for their solutions, which provide decision support for millions of unique patients and have helped hospital systems and IDNs realize billions of dollars in documented savings.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit KLASresearch.com
Craneware Media Contact