Production Support Analyst

Position summary:

The Production Support Analyst will lead triage, troubleshoot and resolve IT production issue tickets through code review or debugging, offer technical short-term workaround and long-term solution to address system issues.

Position description:

  • Triage, troubleshoot and resolve IT production issue tickets through code review or debugging
  • Develops and communicates effective technical short-term workaround and long-term solution to address system issues
  • Documents business impact of system issue
  • Determines root cause analysis of system issues, identify and implement mitigations
  • Coordination with other IT departments, infrastructure and business partners for resolving incident tickets
  • Offer technical solution to production support analyst to analyze system issues and provide end to end solutions

Qualifications / requirements:

  • Bachelor’s degree in computer science or information technology preferred or equivalent combination of related experience
  • 2+ years’ experience in product support or development
  • Understanding of software development life cycle and where QA fits in
  • Ability to read and understand technical specifications
  • Ability to think critically and solve problems
  • Strong attention to detail, organizational skills, and ability to multitask
  • Detail oriented with the ability to work with minimum/no supervision
  • Self-starter with an ability to follow-through and prioritize workloads
  • Creative and takes initiative in finding new ways to improve overall quality of Sentry’s products and processes
  • Flexibility to schedule changes and the ability to adjust to rapidly changing conditions

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Diversity creates a healthier atmosphere: Sentry Data Systems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.