Manager, Service Support

Position summary:

The Manager, Service Support will be responsible for providing leadership to the service support team. The service support team is responsible for monitoring production systems, investigating issues with production systems and ensuring timely and accurate data ingestion.

Position description:

  • Triage, troubleshoot and resolve IT production issue tickets through code review or debugging
  • Develops and communicates effective technical short-term workaround and long-term solution to address system issues
  • Documents business impact of system issue
  • Determines root cause analysis of system issues, identify and implement mitigations
  • Coordination with other IT departments, infrastructure and business partners for resolving incident tickets
  • Offer technical solution to production support analyst to analyze system issues and provide end to end solutions

Qualifications / requirements:

  • Bachelor’s degree in computer science or information technology preferred or equivalent combination of related experience
  • 2+ years of experience in DevOps, Release Management and Development
  • 5+ years’ management/supervisory experience
  • Strong leadership and people management experience and successful track record with cultivating relationships with clients
  • Understanding of software development life cycles
  • Ability to read and understand technical specifications
  • Ability to think critically and solve problems
  • Strong attention to detail, organizational skills, and ability to multitask
  • Experience using Jenkins, Bamboo and Maven
  • Experience with continuous integration for databases
  • Experience with Puppet, Chef and Docker
  • Experience with Agile methodologies
  • Knowledge of test automation
  • Experience with continuous delivery a plus
  • Familiarity with the Atlassian suite a plus
  • Detail oriented with the ability to work with minimum/no supervision
  • Self-starter with an ability to follow-through and prioritize workloads
  • Creative and takes initiative in finding new ways to improve overall quality of Sentry’s products and processes
  • Flexibility to schedule changes and the ability to adjust to rapidly changing conditions
  • This position will manage employees of their department and responsible for the performance management and hiring of the employees

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Diversity creates a healthier atmosphere: Sentry Data Systems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.