Meet some of the people at Sentry who are focused on your success! These individuals represent both the unparalleled talent of our staff and our passion for delivering a five-star customer experience with every interaction. From our CEO on down, we are continually learning, growing and finding ways to further improve our solutions and support systems so you can achieve — and exceed — your 340B goals.

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Amber Mitchell, RPhT, 340B ACE

Sr. Solution Engagement Executive

Amber is approaching 10 years with Sentry, where she has worked in the areas of training, account management, and audit and compliance. She previously worked in hospital and retail pharmacies.

How has your long-standing career at Sentry helped you in your current role?

Each new position has provided a unique learning experience and new skills that have helped me to really advance and have that knowledge and support to provide good customer service.

What does good customer service mean to you?

To me, good customer service is listening to the customer and putting yourself in their shoes. ​Hearing what they’re saying, then following through and returning solid results​ are the outcomes we all strive for.

What do you like most about working in 340B?

I really support the mission of the program to help stretch resources and help those patients most in need. When I was working at the hospitals, I loved working hands-on with the patients. With 340B, I have the opportunity to really help support patient care overall. So it’s a great feeling to see the patient benefiting from the program and know​ing you had a small part in that.

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Sophia Sweetland

Sr. Production Support Analyst

Sophia, who has been with Sentry for three years, recently received several Customer Service Week nominations ​from her peers for exceptional service.

How would you describe your role?

I mentor the Production Support Operations team, assign cases and develop ​onboarding material for new hires. ​I also provide detailed documentation and step-by-step resolution for all incidents. Plus, I work on cases and provide one-on-one training for the team. Currently, I’m creating documentation for what we call an​ automation checklist, ​which details all the services we manage and helps ensure everything is operating properly.

What do you like about working at Sentry?

I really enjoy the technical aspect of my job. Sometimes​ we have to ​review files, then revise code or create simple fixes ​when customers are experiencing file processing challenges. Since our ​team typically works with customers who are analysts or in IT, they can assist in resolving any challenges quickly.

What does good customer service mean to you and how do you try to embody it?

Good customer service is when a team is cohesive and each member can provide the same level of service. We have created processes that help us all follow the same steps and communicate the same message — we want customers to experience the best.

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Amelia Long, 340B ACE

Associate Product Manager

Amelia is starting a new role at Sentry after previous positions as a strategic account executive and a trainer. She previously worked as a pharmacy technician in a large teaching hospital.

Can you tell us about working in the hospital?

I focused a lot on automation, distribution — general purchasing. One of the products I’ll be heavily involved with now is our new Central Pharmacy Distribution solution, which is basically what I did at the hospital, just on a larger scale.

What do you like about working in 340B?

I am all about getting healthcare to people who need it. My focus is always on what I can do to help people in the pharmacy do their jobs better so they can provide the healthcare and services that underserved communities need. Helping pharmacists help their communities is what really gets me going.

How do you think your experience will help inform your new role at Sentry?

I can bring that user perspective — if I was the one clicking through this workflow, what would be best for me? I think I’m going to draw a lot from the hospital side of things for this role.

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Kim Ott, 340B ACE

Product Manager

A former math tutor, Kim worked on audits, compliance, implementation and other facets of 340B as part of the healthcare practice for a large consulting firm before joining Sentry in 2021.

What do you like about working in 340B?

There’s always a new challenge, and I like to be there for clients to help them solve their problems. How can we make this better for you so that you can focus on taking care of your patients? That’s what we’re here to do. So that’s my favorite part.

What are you working on as a product manager?

This is totally new to me and I’m really enjoying it. We’re working on a refresh for the part of the software where clients go in and order. It’s getting a facelift and some new functionality, so it’s really exciting. It’s cool to be part of, since ordering the drugs is such an important part of 340B.

What’s it like going from consulting to being a Sentry product manager?

It’s a little bit slower pace, and I feel like I’m part of the solutions. As a consultant, I could help guide those conversations, and help the client do things within their control, but at Sentry I can actually be part of making changes that improve things, adding my knowledge from all the years of consulting. I like that part of it.

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Amy Crenshaw-Burns

Strategic Account Executive

This is a newer role for Amy, who joined Sentry three years ago as a product support specialist. Since December, she’s served as a dedicated resource for a large health system.

What do you like about working at Sentry?

I enjoy working with like-minded, passionate people who are dedicated to our clients and their needs. I appreciate the fact that Sentry values the feedback of our clients and their employees, and we are dedicated to turning those ideas into solutions..

Why is it important to you to learn the business?

To fully advocate for my dedicated client and champion Sentry and Craneware’s services, I need to be a subject matter expert. And engaging myself in continued learning, through opportunities offered internally with Sentry and externally, will help me grow in my role. I have a natural curiosity to know everything, which helps.

What do you like about working in 340B?

I believe in the purpose of the 340B program. My prior experience was in patient advocacy, grievance management and risk management. I’m still helping patients, but from a different angle — and helping patients is what keeps us showing up each day and doing what we do.

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Chris Soto

Account Executive, Midwest

Although Chris Soto is relatively new to Sentry — he joined in June 2020 — he is well versed in 340B, having most recently overseen a 340B program for a covered entity.

How did you end up at Sentry?

I was very familiar with Sentry as a company and wanted to keep growing in the industry. When I saw a post on LinkedIn, I went ahead and applied. I came on board as a contract pharmacy growth advisor, and about nine months into that position, I was promoted because of my 340B background.

What do you like about working in 340B?

When I worked at the covered entity, I saw what we could do with the savings — we did a lot of outreach programs and opened up a 501(c) to assist our patients. That’s what I enjoyed the most. Now I’m in a different point of the 340B process, and because I had that experience, I know what our customers need. So it’s pretty neat.

Why is it important for you to learn the business?

I want to be able to communicate effectively to our customers and really empathize with what they’re going through. I was in their shoes once before.

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Rajwinder Dev, MPA, PMP, CPhT

Account Executive, Contract Pharmacy Operations

Rajwinder has a deep bench of experience working in pharmacy, most recently working for a large drug wholesaler.

What made you want to work at Sentry?

I had come across Sentry at my old job and was interested in 340B. When I interviewed with Lisa Scholz (Sentry’s Head of Industry Relations), it was admirable to see somebody so knowledgeable and passionate about what she does. She kind of inspired me in that way.

Why is it important for you to learn the business?

For one, I am curious. I don’t want to just be able to answer questions and be done, I want to know the who, what, when, where, why and how behind everything. Obviously I don’t know everything, but at least I can understand how the moving parts are connected or what the entire story is to best help our pharmacy partners.

What do you like about the work you do?

I love being able to help our pharmacy partners — answering their questions or investigating why something isn’t working. I like working with our teams and understanding what they do as well.

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Stephanie Schellsmidt

Project Manager

Stephanie joined Sentry ins 2020 after performing a similar role — and obtaining Six Sigma Black Belt certification — for a large healthcare firm. Her work spans the organization.

What attracted you to work at Sentry?

What really attracted me was the culture —the way people treat and respect each other. I also wanted to work for a smaller company.

Why is it important for you to learn the business and stay up to date on things?

As a new hire, I really forced myself to stay on top of anything that was coming out, even if it was just a skim-over, because while I don’t have to know exactly how our product and services work, understanding what they do and how they help our customers serves as a guidepost for who we are as a company and what we’re trying accomplish.

What’s your favorite part about your role?

The variety is what keeps me going. I enjoy meeting different people and having so many different types of projects to work on.